Effective Date: August 12, 2026

Hometria LLC ("Myhometria.com," "we," "us," or "our") operates the Myhometria.com mobile application and related services (collectively, the "Service"), which connect individuals seeking care ("Clients") with independent care providers ("Providers"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. By using the Service, you agree to the collection and use of information as described here.

1. Information We Collect

1.1 Information You Provide

• Account information: name, email address, phone number, password, and profile photo.

• Provider information: work history, certifications, availability, and other profile details you choose to add.

• Identity and background check information: information you submit through our background-check partner, Checkr, Inc., to verify eligibility to provide care services.

• Payment information: billing details processed by our payment partner, Stripe, Inc. We do not store full payment card numbers on our own servers.

• Communications: messages sent between Clients and Providers through in-app messaging, and any messages you send to our support team.

• Reviews and ratings you submit about a Provider or Client.

1.2 Information Collected Automatically

• Location information: with your permission, we collect precise location data during an active care session so that a Client can see a Provider's location (and vice versa) for safety and coordination purposes.

• Device and usage information: device type, operating system, app version, IP address, and general usage analytics collected via Firebase Analytics.

• Calendar data: if you choose to sync your device calendar for scheduling, we access the calendar events necessary to check and reflect your availability.

1.3 Information from Third Parties

• Background check results from Checkr, Inc., used to evaluate a Provider's eligibility to use the Service.

• Payment and payout status from Stripe, Inc.

• Information from push-notification and cloud-infrastructure providers (Amazon Web Services, Firebase) necessary to operate the Service.

2. How We Use Information

• Create and manage accounts, and verify Provider eligibility.

• Facilitate bookings, scheduling, in-app messaging, and session location sharing.

• Process payments, payouts, application fees, refunds, and cancellations through Stripe Connect.

• Run background checks through Checkr prior to and, where permitted, during a Provider's use of the Service.

• Send booking confirmations, reminders, receipts, and service-related notifications by email (via Amazon SES) and push notification.

• Maintain safety and trust, including reviewing ratings, investigating complaints, and enforcing our Terms of Service.

• Improve and analyze the Service through aggregated or de-identified usage data.

• Comply with legal obligations and respond to lawful requests.

3. How We Share Information

We do not sell your personal information. We share information only as described below:

• With other users as needed to operate the Service — for example, a Client and Provider can see each other's profile, messages, session location, and reviews relevant to a booking.

• With service providers who process data on our behalf, including Stripe (payments/payouts), Checkr (background checks), Amazon Web Services (hosting, storage, email), and Firebase (analytics, push notifications, crash reporting).

• For legal reasons, such as to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Myhometria.com, our users, or the public.

• In connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.

• With your consent, for any other purpose disclosed to you at the time of collection.

4. Location Information

During an active booking, Myhometria.com may share a Provider's and/or Client's real-time location with the other party to that booking for safety and coordination. You can disable location permissions at any time in your device settings, but doing so may limit or disable session location sharing and related safety features.

5. Data Retention

We retain personal information for as long as your account is active and as needed to provide the Service, comply with legal obligations (including background-check and payment recordkeeping requirements), resolve disputes, and enforce our agreements. Session location data is retained only as long as reasonably necessary for safety, support, and dispute-resolution purposes, after which it is deleted or de-identified.

6. Your Choices and Rights

• Access and update most profile information directly within the app.

• Control location, camera, contacts, and notification permissions through your device settings.

• Opt out of non-essential push notifications and marketing emails at any time.

• Request access to, correction of, or deletion of your personal information by contacting us through myhometria.com or at the mailing address below. Depending on your state of residence, you may have additional rights under laws such as the CCPA/CPRA. We will respond to verified requests as required by applicable law.

• Delete your account, subject to any records we are required to retain by law (for example, payment and background-check records).

7. Children's Privacy

The Service is not directed to children under 18, and Clients must be at least 18 years old to create an account. We do not knowingly collect personal information from children. If we learn we have collected information from a child in violation of this policy, we will delete it.

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and secure cloud infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Users

The Service is hosted in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or by email before the change takes effect. The "Effective Date" above indicates when this policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Hometria LLC 1827 Balfour Bend, Forney, TX 75126 myhometria.com